Support response time only thing that went well for me
I had higher expectations regarding the support and communication with WFHI based on initial descriptions. When I reached out for help with the calling tools and database setup, responses were slower than I anticipated, which delayed my workflow significantly. The instructions given by support felt generic and unhelpful compared to what I needed. However, I will say that when they did respond, their tone was polite and professional, which I appreciate. The invoicing and payment process was clear and straightforward, and I had no issues there. Unfortunately, the support experience overall leaves me doubting if I will be able to rely on help as readily in the future. I expected more hands-on guidance, but that was lacking. It’s quite possible others may find support more accessible, but for my needs, the support side of things was disappointing despite the one well-handled area.