When I initially signed up, I expected the support and communication to be quicker and more straight
When I initially signed up, I expected the support and communication to be quicker and more straightforward. However, I found that when I called telephonic support, it took considerably longer than I had anticipated to get help. The explanations provided during the calls were often terse and lacked detail, which made it difficult to resolve issues on the first attempt. I had to repeat myself several times because the representatives didn’t seem to fully understand the software setup I was working with. Invoicing was clear, and the payment process technically went smoothly, but communication about it could have been more proactive. I didn’t receive much guidance about software updates, so I was often unsure whether features were current or not. Training materials were available but not as comprehensive as I wished. So overall, the support and communication didn't meet my expectations in terms of promptness and clarity, although some back-end processes like invoicing were fine.