Support response time improved but first contact slow
Initially, when I started reaching out to the WFHI support team, the response time was quite slow and frustrating. On the first few attempts to resolve software access and dialer setup issues, it took multiple calls and a lot of waiting before I got any useful assistance. The process felt disorganized in the beginning, with unclear directions and delays in follow-up. However, over time as I kept using the service, the support got better. The later calls were answered quicker, and the guidance provided on using the database feature and handling automatic updates became clearer. The team improved their communication and seemed more attentive to issues once the initial setbacks were past. Even though the early experience was disappointing, I saw a clear improvement in support quality over the days, which made continuing with the software a bit more comfortable.