Support response time fits my working hours mostly
I found the telephonic support pretty good in matching the time I actually work, though there were minor delays here and there. Initially, I contacted them during the early workday, and it took about 45 minutes to get through, which was a bit long but understandable given peak hours. Once connected, they were patient and helped me troubleshoot a problem with the database feature efficiently. Later, when I needed assistance with billing queries, the wait time was shorter, around 20 minutes, making it feel more accommodating to my schedule. The onboarding and training materials were available before my calls, so I felt prepared to discuss specifics with support. While the timing isn’t perfect, it generally fits well enough that I don’t have to rearrange my day to get help. It would be great if response times improved slightly, but overall, the support is reliable within the hours I usually work and I can plan around it.