Support response time felt long after initial setup
After the first few days using WFHI, I noticed mixed experiences with their support and communication. Initially, during onboarding, the telephonic support was responsive and seemed to understand my challenges well. That made the setup phase pretty smooth. However, as I continued to use the calling tools regularly over the week, I found that when I reached out later with technical questions, the response times increased significantly. Sometimes I waited for days before hearing back, which affected how quickly I could resolve some issues. The software itself was reliable, but this delay made certain work aspects stressful. I also appreciated the automatic updates feature, which generally ran without problems and required no manual intervention. The database setup fit well with my workflow, but without timely support, it sometimes felt difficult to troubleshoot smaller glitches. Sign-up and payments were straightforward, and invoicing was clear with no surprises in charges. Overall, the day-to-day support experience was uneven: helpful at first but less dependable as time went on, resulting in some frustration with resolving problems in real time.