Support response time disappointingly slow when I needed clarity
I approached the telephonic support hoping for prompt assistance with the dialer setup, but unfortunately, the response did not meet my expectations. The waiting time was longer than anticipated and the explanations were not very clear or detailed. This left me feeling quite frustrated as I had hoped the support would be straightforward and helpful based on their onboarding communication. While I appreciated the professionalism of the staff, the delays affected my ability to use the software efficiently during my initial days. Training materials also lacked some clarity which meant I had to rely heavily on support, but even that proved less reliable than I expected. One thing I must give credit for is the regular automatic updates, which kept the software improving steadily over time. However, the support's performance still needs significant improvement to match the promise made during sign-up.