Support response time balanced the overall experience
When I started using the WFHI tools, I noticed that actually getting everything up and running took a bit longer than I first expected. The sign-up and invoicing worked fine, but the onboarding and initial setup required a few additional calls to support, which took some time to resolve. That said, the telephonic support was patient and helped me through the issues without rushing, which I appreciated. The delays in getting started contrasted with the smooth daily operation I experienced afterward. It was a bit frustrating at first, but learning the software well has paid off in terms of steady functionality. So, while the initial waiting felt inconvenient, the quality of support and subsequent reliability help balance that out. I guess it wasn't perfect, but I don't regret using the service because these factors complement each other in the end.