Support response time bahut zyada lag gaya
Main generally support se thoda expect karti thi ki woh jo steps bolenge, woh time ke hisaab se logically arrange hongi. Lekin yahan mujhe aisa laga ki mujhe baar baar unse alag-alag cheezein repeat karni pad rahi thi, aur jis problem ka solution tawajah se milna chahiye tha, woh simplify nahi ho paaya. Support team se baat karne mein der lagti thi aur kabhi kabhi mujhe lagta tha ki unhone mere query ko poori tarah nahi samjha. Ye sare interruptions ne mera workflow disturb kiya, kyunki main time par apne dialer aur database ko setup karna chahti thi. Training toh theek thi, par jab baat aayi daily support ki, toh woh expected smoothness nahi de paaya. Overall, mujhe laga ki agar ye response aur coordination better hota toh software use karna kaafi aasaan hota.