Support response time bahut slow thi
Mujhe lagta hai ki WFHI ki telephonic support system achhi nahi hai. Jab bhi main unse help mangti thi, ya toh samajh nahi paate kya problem hai, ya phir response bahut slow hota tha. Kabhi kabhi mujhe ek hi chiz baar-baar explain karni padti thi kyunki unko pehle samajh nahi aata tha. Support se baat karne ke baad bhi mera issue solve nahi hua tha, is wajah se frustration zyada ho gaya. Onboarding process bhi itna clear nahi tha, training videos confusing the, toh main kaafi waqt waste kar rahi thi try karte-karate. Invoice aur payment system bhi thoda complex lag raha tha mujhe, jitni baar call ki uspe bhi clarity nahi mili. Overall, mujhe lagta hai support aur communication ko serioz lena chahiye agar customers ko acha experience dena hai.