Support response time bahut slow tha, frustrating laga
Maine kaafi baar bataaya ki mera kaam ka time schedule different hai par support ne dhang se samajhne ki koshish nahi ki. Jab bhi help maangi, unhone mere working hours ka respect nahi kiya aur mujhe baar-baar wohi cheezein repeat karni padi. Support team ka patience thoda kam lagta hai aur mujhe lagta hai ki unki timing mera actual kaam ke hours ke saath fit nahi hoti. Kabhi kabhi mujhe unke response ka intezaar karna padta tha jo mera din waste kar deta tha. Ye baat mujhe thodi disappoint karti hai kyunki software use karne mein mujhe koi dikkat nahi hai. Sign-up aur invoicing process accha tha, par jab support ke liye call kiya toh wo itni support nahi mili jitni chahiye thi. Main samajh rahi hoon ki har kisi ki duty hoti hai, par agar main hours clear bata rahi hoon toh uska dhyaan hona chahiye.