Support response thodi disappointing rahi
Maine telephonic support ke baare mein pehle acha expect kiya tha par wo utna helpful nahi laga. Jab bhi maine call kiya, response thoda late milta tha aur jo solutions diye woh mere questions se thoda door lagte the. Mujhe laga tha ki onboarding ke dauran agar koi bhi doubt hoga toh easily clear ho jayega but aisa nahi hua. Phone pe baatcheet mein bhi clarity kam thi, shayad support team training mein thoda aur improvement kar sakti hai. Ek achi baat ye thi ki support team polite thi aur patience dikhate thi, par problem solving skills thodi weak lagi thi mujhe. Mujhe doubt hai ki main future mein bhi jab software ke rare technical issues ayenge toh waisa hi experience karunga. Support system thoda better ho toh zyada fayda hoga users ko, warna confusion rahegi.