Support response thoda surprising tha, dono achha aur bura mila
Training aur onboarding ke dauran maine dekha ki support team jo thi, woh kabhi-kabhi prompt thi aur kabhi der se response karti thi. Jab main ne sign-up se related queries poochi, toh unka jawab jaldi mila aur usne kaam aasan bana diya. Lekin jab software ke dialer mein technical problem aayi, toh support team thodi late hui. Iske bawajood, unhone issue ko theek tarah se samjha aur solutions diye, bas waqt thoda zyada laga. Training material us samein mujhe thoda confused kar raha tha aur training ke dauran mujhe manual se bhi help leni padi. Lekin overall, support ka attitude positive tha aur woh madad karne ki koshish karte rahe. Mujhe yeh response timing mein thoda surprise mila kyunki maine shuru mein socha tha ki hamesha quick milega. Abhi bhi agar mujhe help karni padti toh main contact karungi, par expectations ko adjust karna padega.