Support response thik thi, bas thoda slow thi
Main WFHI ke software ke baare mein soch rahi thi jab sign-up kiya, aur mujhe thoda decide karna tha ki unka support team kitna responsive hoga. Jab main onboarding process shuru kar rahi thi, kuch bar mujhe software ke labels aur wording samajhne mein musibat hui, toh support se contact kiya. Response mila, par kabhi kabhi delay ho jaata tha, jo thoda nuksaan karta tha. Dialer aur calling tools ke baare mein jab questions puchhe toh jawab milte the, par kabhi poore se clear nahi karte the jitna expect karti thi. Database feature achha laga aur kaam easy bana, automatic updates bhi time se aate the, lekin jab technical queries aayi toh wahan pe support thoda slow tha. Invoicing aur payment process mein smooth experience tha, sign-up bhi asaan tha. Overall, buyer support kaam toh karta tha, lekin itna perfect nahi tha jitna expect karti thi. Phir bhi yeh pura process kaafi usable tha, aur timing ke hisaab se bhi chal raha tha, bas thoda aur quick hone ki zarurat thi.