Support response tha slow, par kam toh kar diya
Maine support ko kai baar call kiya, par response time bohot lamba tha, kabhi kabhi plan ke hisaab se follow-up bhi nahi hua. Ek case mein, jab main database feature use kar raha tha, tab mujhe help mili, jo theek tha. Lekin pura week mein kai baar delay hua, iss wajah se kaam pani mein gaya hai. Call karne ke baad bhi kuch issue solve nahi hua, ya phir baar baar repeat karna pada. Main samajhta hoon ki har tool ka apna limitation hota hai, par service quality better honi chahiye thi. Dialer thik tha, software update bhi time pe aate rahe, par unke support system mein kami ne overall experience ko negatively impact kiya. Main support ke feedback dene ke process ko simplify karne ka sujhav dunga, taaki communication speed badhe. Billing aur payment process samajhna thoda difficult laga, confirmation mails clear nahi the. In sab cheezon ki wajah se main abhi bhi decide nahi kar pa raha ki kya main firse istemal karunga ya nahi.