Support response sometimes helpful, sometimes slow
When I subscribed to the WFHI services, I expected fairly prompt communication and support based on prior experiences with similar platforms. In some instances, the telephonic support team responded quickly and provided clear guidance, especially when I needed help setting up the dialer and understanding the database features. That aspect met my expectations well. On the other hand, when I encountered more complicated issues during regular workflow use, the response was noticeably slower. It took longer than I had anticipated to get clarifications on how recent automatic updates affected my settings. The contrast was quite apparent between the support for straightforward inquiries versus complex troubleshooting. Additionally, while the invoicing and payment process was communicated clearly enough, the follow-up for persistent questions left me waiting longer than I would have preferred. Overall, the communication was a mix of effective help and periods of limited assistance. I appreciate that they do offer priority telephonic assistance, but sometimes that didn’t fully translate into timely resolutions.