Support response slow, ended without clear solution

Support response slow, ended without clear solution

The support team was generally polite on the phone, but their response times left much to be desired. I reached out multiple times with questions about the dialer setup and training schedules, and while they acknowledged my queries, meaningful answers came very delayed or sometimes not at all. Eventually, I had to figure out the issues myself, as the support did not resolve my concerns satisfactorily. I appreciate that they tried to be courteous and professional, but overall the communication did not help me move forward efficiently. It left me somewhat frustrated, with my original issues still largely unaddressed. I had hoped for more proactive assistance given the importance of smooth workflow software access.