Support response mein kaafi kami thi, expect kiya tha behtar
Maine socha tha ki jab main contact karunga support se to turant response milega par mujhe kaafi time wait karna pada. Jo people unhone bataya the sales ke liye, unka response bahut slow tha aur baar baar follow-up karna pada. Invoice aur payment process samajhne mein bhi dikkat hui because unhone clear guidance nahi di thi initial stage mein. Dialer ka performance bhi theek nahi tha poore week tak, calls frequent drop ho rahe the aur software restart pe bhi koi improvement nahi aaya. Training sessions bhi aise lage jaise kisi ne jaldi se kar diya ho, bina zyada detail ke. Mujhe laga tha ki automatic updates se system aur behtar chalega, lekin wo bhi negligible effect dikhaya. Overall experience frustrating tha kyunki customer care aur sales process dono fragmented lage, jis wajah se shayad main dobara try nahi karunga.