Support response lacked timely follow-up
The support communication generally lacked timely follow-up. I reached out multiple times via telephonic support and email to understand some features of the dialer and database integration. Initial responses were received but often did not fully address the questions. When I asked for clarifications, it took several days before any additional information came through, which hampered my workflow. Automated updates sometimes rolled out without prior notice, and support did not proactively inform me about changes or troubleshooting steps. While the team did eventually respond to critical requests, the back-and-forth communication stretched longer than necessary. The support personnel appeared to have limited resources or clear internal guidance when explaining technical aspects, making the experience quite frustrating. Overall, the missing element was consistent and prompt engagement, which would have helped me use the software more effectively and avoid downtime.