Support response kharabi ne frustration badhaya
I found the support to be generally unresponsive at first, and it was only after several callbacks that I felt some progress was being made. Initially, I thought the people would answer fast and guide me through the dialing and database features, but that wasn’t the case. The moment it really clicked that the support might not be reliable was after a missed call back that left me waiting without any updates. Eventually, when I did get through, the explanations took longer than expected and felt half-hearted. I will admit, the software itself was fine and they did keep the updates coming consistently, which showed some commitment. However, the poor response from the human side made the experience frustrating. Perhaps they are overwhelmed, but for me, this was a critical downside. If support responsiveness improves, the overall feel would be much better.