1 out of 51 of 5Unverified experienceSupport and communication
Support response kaafi disappointing tha
Jab main support ko call kiya, toh maine socha tha ki unke answers zyada straight aur clear milenge, par aisa hua nahi. Communication mein delays aur vague replies the, jo meri expectations se bilkul match nahi karte the. Pehle training sessions mein jo promise tha usability ka, woh bhi support ke maamle mein nahi dikhayi diya. Yeh expect karti thi ki helpdesk mujhe guide karega smoothly, par response thoda time laga aur solution bhi thoda incomplete tha. Overall main thodi disappointed thi kyunki mujhe laga tha ki problem quick solve hogi, par support communication ne ye cheez thodi mushkil bana di. Main samajh sakti hoon ki kabhi kabhi cheezein complex hoti hain, lekin communication clarity kaafi important hoti hai.