Support response is slow, one good point is politeness
After the initial setup, I noticed support wasn’t very responsive on the follow-up queries. I had to wait quite some time on calls before getting any helpful advice on the dialer glitches. That part was frustrating because I had to spend extra hours just troubleshooting. On the plus side, the support staff were consistently polite and respectful on the phone, which made the wait easier to bear. But their solutions weren’t always straightforward, and sometimes I had to repeat myself multiple times. The communication didn’t feel clear or efficient day to day, and that impacted how smoothly I could work. Despite the courtesy, the overall support experience left something to be desired for ongoing use. It is an area I hope sees improvement since good support can make a big difference.