Support response inconsistency hampered my experience
I had high expectations for the support and communication channels based on the information provided prior to subscribing to the software and training services. Unfortunately, this did not match my actual experience. When I encountered issues with the dialer and database tools, the telephonic support was often delayed in responding or difficult to reach. Despite multiple attempts to get assistance, the communication was inconsistent, which made troubleshooting frustrating. The onboarding process promised clear guidance and responsive help, but I found the process disorganized and the instructions unclear at certain stages. Automatic updates sometimes caused disruptions without sufficient notice, further complicating the user experience. Additionally, the invoicing and payment processes lacked prompt confirmations, leaving me unsure about my subscription status at times. Overall, the support aspect that was supposed to be a strength turned out to be a significant weakness for me. While the training and software had potential, the lack of dependable communication and assistance led to a disappointing experience.