Support response delay was disappointing
I found the telephonic support basically functional, but honestly, the communication when issues cropped up left much to be desired. They did manage to eventually fix the dialing tool glitch that prevented me from making calls, which I appreciate. However, it took several attempts and rather long waiting times to reach anyone who could provide a useful solution. The automatic updates sometimes caused minor problems with the database feature, which required additional follow-ups with support. Although the billing process and sign-up were straightforward and without any hassle, the support for more critical situations felt slow and uncoordinated. I understand unforeseen issues arise, but I expected a bit more proactive communication and quicker resolution from a paid service. The training sessions were helpful to some extent but didn’t fully prepare me for some real-world bugs I encountered. In short, the sign-up process was decent, but the ongoing support communication left me with reservations about their reliability during problems.