Support response definitely did not meet expectations
After using the WFHI software for several weeks, I have to say the daily support communication left a lot to be desired. While sign-up and initial onboarding were smooth enough, once I started encountering glitches with the dialer across multiple days, getting timely help was frustrating. Many times, my calls to telephonic support went unanswered or I was left on hold without clear updates. The automatic updates sometimes made things behave unpredictably during my workflow, adding to the challenge. I will admit that when I finally got a detailed response, the advice was useful and resolved some issues. However, the inconsistency in support availability and slow communication really hampered my ability to work efficiently day to day. Though the invoicing and payment process was straightforward, these support hassles overshadowed the otherwise fine functionality of database features and calling tools. Given these mixed experiences, I cannot rate it highly, but I have to acknowledge one good aspect in the help when it did come through.