Support response bilkul bhi nahi aayi time par
Maine product kharida tha aur mujhe laga tha ki support system theek-thaak hoga. Par jab mujhe technical help chahiye thi, to support se communication bahut hi slow aur unresponsive raha. Phone support pe call kiya, par minuteon baad bhi wait karna pada bina kisi jawab ke. Jo email support mein maine message bheja, uska response milne mein bahut der laga, aur jab mila bhi, toh mere issue ko samajhne mein koi madad nahi ki gayi. Itna hi nahi, mujhe jo training online mil rahi thi wo bhi basic baatein batati rahi, aur mujhe jo doubt tha uska koi solution nahi mila. Software ke automatic updates bhi kabhi-kabhi problems create kar rahe the, par support ne correct guidance nahi di. Is tarah ke system ke liye mujhe laga tha ki communication smooth aur effective rahegi, par main frustrated ho gayi hu ki ye expectation meet nahi hui.