Support resolved nothing, sadly
I had honestly hoped the telephonic support would help me figure out the issues I was facing during onboarding, but it felt like a dead-end. It started okay enough, with attempts to understand my problems, but soon the responses felt generic and not tailored to the workflow problems I was describing. For example, when the dialer wasn’t recording calls correctly, they suggested reinstalling software without acknowledging deeper glitches. The database feature, which I was trying to integrate, remained frustratingly inconsistent, and the promised automatic updates didn't seem to fix the bugs that kept popping up. I did appreciate that the billing and payment process was clearly communicated—it was straightforward and transparent—but beyond that, the interaction left me doubtful. The training I received was brief yet a bit disorganized, leading to confusion about the sequence of setup steps. I'm unsure if the negative experience was a one-off or indicative of a pattern, but I can’t say I got much value out of the support on offer. Overall, it feels like the product might have potential, but the assistance to deal with problems when they arise is lacking, and for me that made all the difference in the end.