Support resolved issues but involved repetition and wait
The support experience with WFHI was a bit of a mixed situation overall. On one hand, they managed to help me figure out a problem with the dialer software and the database sync which was good. It felt like the assistance was effective and in the end, my workflow got back on track. However, getting to that point required going over the same explanations a couple of times and often waiting on the line longer than I expected. So, while the outcome was satisfactory, the process involved more repetition and delays than I would have liked. The training helped, but it didn’t quite prepare me entirely for troubleshooting on my own, and follow-up calls to support sometimes had pauses that tested my patience. Still, I’d say you get the help you need; just expect it to be a bit of a drawn-out back-and-forth. In conclusion, the result was positive, but the journey there could definitely be streamlined to save time and frustration for busy users like me.