Support required more effort from me than I hoped
I found the telephonic support helpful once I got through to the right person, though getting to that point took some work on my part. The process wasn’t exactly intuitive initially, and I had to figure out some common issues by myself before calling. While the agents were polite and the explanations clear, the support system felt somewhat reactive rather than proactive. For instance, automated updates would occasionally change features, and I noticed these changes only after troubleshooting myself for a while. The documentation provided was decent but often did not cover the specific questions I had, which led me to rely heavily on trial and error. In terms of onboarding and training, I felt I could have benefitted from a more structured approach or some follow-up calls, since much of the learning happened independently. That said, once I was able to reach out, the support answered my queries sufficiently, which I appreciate. It’s just that the overall effort required to resolve issues and understand the software was higher than I expected. So while the quality of communication was fine, the need to self-navigate a lot before getting assistance was a downside in my experience.