Support required far more self-effort than expected
Reflecting back on my time with this software and training, it became clear that while support was available, most of the problem-solving required me to figure things out largely on my own. The telephonic support wasn't very proactive and often left me with partial guidance that I had to piece together. The training sessions were informative but not comprehensive enough to answer all operational questions without further research on my part. This led to a slow and sometimes frustrating onboarding experience. Signing up and payment were straightforward, but once beyond that, support gaps meant I needed significant patience and persistence to make the software work for my remote workflow as intended. Overall, the effort to succeed felt greater than anticipated, which was disappointing considering the service's promises.