Support required effort but was manageable overall
When I first started using the software, I did anticipate needing some help, and that proved true. The support team was accessible via phone, but it took some attempts to get through and clarify my questions. The onboarding and training materials required me to invest time understanding the database and calling tools, which though adequately explained, could have been simplified. Despite the need for help, I found the invoicing and payment process fairly straightforward. While I expect that I may lean on support again as I explore advanced features, the effort invested so far has been manageable and worth it. I appreciate that updates are automatic, which reduces my workload slightly. Overall, the experience is positive but it’s clear that some user effort remains unavoidable.