Support required a lot more effort than I expected
Compared to other tools I've used before, this software's support system feels pretty demanding. I expected support to be quicker and more hands-on, but here it often took several attempts to get clear answers. The telephonic support was polite but frequently vague, which meant I had to spend extra time figuring out workarounds on my own. The dialer issues I faced were particularly frustrating since quick help was lacking, and automatic updates sometimes caused more glitches than fixes. That said, invoice management was fine and straightforward. Training covered the basics but didn’t prepare me fully for troubleshooting, so the effort required to maintain smooth operations was higher than I expected. I found myself spending lots of time on forums and emails trying to replicate guidance. While the software has some useful features, the support experience wasn’t aligned with what I was used to and definitely took more personal energy and persistence. It’s workable but not as user-friendly as I hoped when it comes to getting help when needed.