Support reply stood out, but response time varied
I found the responsiveness of the support team to be a significant factor during my onboarding. Sometimes when I called for help on setting up the dialer or understanding the database feature, the people I spoke to were really patient and explained things well, which made a positive impression. However, there were occasions when the response took longer than I expected or the telephonic help was not readily available, leading to some delays in my work. The training content itself was fairly clear, but having timely assistance when technical issues popped up would help improve the experience. Sign-up, invoicing, and payment processes went smoothly without hassle, so that part did not add stress. Overall, the team’s willingness to help when they did respond was the highlight, balancing out the less consistent wait times. This mix makes the onboarding feel somewhere in the middle in terms of support effectiveness.