Support replied in about a day, quite prompt!
The responsiveness of the WFHI support team was better than I expected. Whenever I had to call or email them, they typically got back within 24 hours, which felt reassuring. I liked that even telephonic assistance was easy to access, and the service staff were polite and helpful. Occasionally, I felt a bit of a delay might occur, maybe due to peak hours, but still, I never waited longer than a day for answers. Their communication was clear, and they managed to guide me through both billing questions and technical issues related to the dialer feature smoothly. Overall, the time taken to solve my concerns was reasonable, making me feel valued as a customer. I definitely felt supported during onboarding and throughout my active use of their software.