5 out of 55 of 5Verified purchaseSupport and communication
Support replied fast but took time overall
Initially, I thought I might frequently need support because the software has a number of features that can be a bit confusing during onboarding. When I actually contacted telephonic support, they were quite helpful and patient, explaining the database functions and calling tools clearly. However, the overall wait time before getting assistance was a bit longer than expected. On balance, the communication was clear and the staff knowledgeable, but I probably wouldn’t rely on support frequently going forward as the training and onboarding did prepare me well. So, while it was smoother than I feared, I do appreciate having support ready if needed, even if sometimes there’s a small wait involved.