support reminders worked well but response lag hurt
I found the response time from the WFHI team was the main issue during my pre-purchase period. Initially, I had some good contact where they sent me reminders about signing up and even some pointers about the database feature. That part was useful and kept things moving forward on my side. However, when I tried to get specific answers to questions about the dialer setup and the training process, I often experienced slow replies or had to wait longer than I expected on calls. It felt like the communication wasn't consistent which made planning my workflow a bit difficult. The invoicing and payment queries especially suffered from delays where I needed clear confirmation about billing cycles but got caught up in back and forth. So while I appreciate the reminder messages and some support efforts, the overall responsiveness was disappointing. I hope they improve the real-time support aspect because those moments where I waited or had to chase updates undermined my confidence in the service’s ease of use.