Support really surprised me, better than expected
Hey, so I wasn’t really sure what to expect from support when I started using this remote workflow software, but honestly, it was way better than I thought. I figured it would be one of those slow, scripted kinds of things where you wait ages and barely get anything useful. But nope, they were pretty quick to pick up when I called in and helped me with stuff like adjusting the dialer settings and sorting out invoice queries. What really threw me off was how casually conversational the support staff were, it almost felt like chatting with a colleague instead of a formal helpdesk. The software updates rolled out automatically without me needing to do anything and that was a nice surprise too. Makes things feel like the product is always improving in the background. And sign-up was a breeze as well, took less time than I expected, so yeah, all in all, I was pretty impressed with how the support and communication matched up to what I thought beforehand.