Support really failed to respond when I needed it most
Reflecting on my experience with the telephonic support, I must say it left a lot to be desired. There were occasions when I needed urgent help with the dialer and database features, but the responsiveness was notably lacking. Calls went unanswered multiple times, and when I did eventually get through, the assistance felt hurried and not fully helpful. This ongoing issue made me question how reliable the support system actually is, especially during crucial moments in my use of the software. However, I must admit that the automatic updates ran smoothly and without major issues, so that aspect worked fine independently. But overall, the poor communication and delayed responses from support overshadowed these positives. I had hoped for a much better experience in this key area, and it has made me wary of relying too much on their help services going forward.