Support really clicked after a couple of weeks
I didn’t have a perfect experience right off the bat with their telephonic support, but after about a week, things started to improve notably. Initially, the responses were a bit slow, which was frustrating in the middle of our calls using the dialer. However, over time, the support team seemed to understand my setup better and offered clearer explanations of the database features and software updates. The day-to-day communication became more consistent, and priority assistance felt genuinely prioritized once it clicked. I also found the invoicing and payment process reasonable and clearly explained, though initial sign-up had minor hiccups. The training materials were useful but required me to double-check certain steps because some were glossed over. Still, once I got past the confusing onboarding phase, the ongoing automatic updates didn’t interfere significantly with my workflow. Overall, this wasn't a perfect system from the start, but the steady improvement of support made a strong positive difference.