Support quick with setup, but onboarding took a while
You provided telephonic support that was helpful once I reached out, and the representatives were patient in explaining the calling tools. However, I noticed that getting started with the onboarding process took longer than I expected. The automatic updates caused some temporary problems with the database feature, which slowed me down for a few days. Once I adjusted to the training materials, I was able to make better use of the software and dialer tools. Your sign-up and invoicing process was straightforward and did not cause issues. The overall communication was clear but I feel that the initial delay in getting fully operational could be improved. I appreciate that you were available over the phone to assist, but quicker onboarding would have helped me from the very first step.