Support queries me time kafi laga
Jab kuch problems aayi toh mera expectation tha ki support jyada fast response degi, par thoda alag experience hua. Pehle toh mein soch raha tha ki call karte hi turant solution mil jayega, lekin actual me thoda wait karna pada har baar jab issue raise kiya. Yeh ding ding calls aur emails ke bich me thodi confusion create karta tha. Problem thodi badi thi shayad, toh response time expect karne se zyada laga. Support ka attitude theek tha, par comparison me kisi aur services ke jaisa fast nahi lagta tha. Kabhi kabhi lagta tha ki knowledge base ya automatic updates zyada madad kar sakte the. Overall, mujhe lagta hai ki agar zyada dedicated aur tez system hota, toh kaam jaldi nikal pata. Time lagne ki wajah se thodi frustration bhi hui, lekin kisi extent tak solution ya guidelines milti thi. Yeh mix hai support ka, thoda aage improve hona chahiye mujhe lagta hai.