Support quality varied but surprises kept coming
I had mixed experiences with the support team while using the software daily. Initially, I thought the support was prompt and helpful—the onboarding call was informative and set clear expectations. However, as I used the dialer tools more regularly, I noticed some inconsistencies. At times, my queries were responded to quickly with detailed explanations, but on other occasions, I found myself waiting on the line longer than expected to get answers. Surprisingly, the telephonic support sometimes provided insights I didn’t anticipate, like tips on how the database feature integrates with the calling system, which was helpful. Yet, I also encountered moments where the updates to the software introduced glitches that weren’t immediately addressed by support. The priority assistance service was hit-or-miss depending on the issue and the time of day. Despite these ups and downs, I appreciate that the team stayed engaged through the week, and overall, the day-to-day support had enough positives to balance out the occasional delays and technical hiccups.