Support promised much but let me down
I had hoped telephonic support would walk me through the setup process as promised, but that just didn't happen in practice. I kept calling and waiting, only to face long hold times or no answer, which was frustrating especially since I am not very tech-savvy. I remember expecting a smooth onboarding where any roadblocks would be solved quickly over the phone. Instead, every time I needed assistance, I was stuck troubleshooting on my own with little help. This made me question the value of the paid service because if help isn't readily available when you need it most, it's hard to feel confident moving forward. I do understand that things might have gotten better later, but my main issue remains with how support was handled upfront and it really stood out to me as a big disappointment.