support promised help but mostly chupa raha
Mere ko laga tha jab main support ko call karungi toh woh jaldi se response denge aur mera issue solve kar denge. Par pura opposite experience raha. Kabhi kabhi toh phone uthaya hi nahi. Jab uthaya bhi toh baatein ghooma ke delay karte the. Mai soch rahi thi ki onboarding aur training ke dauran agar koi problem aayi toh help milegi easily, par ye support waale mujhe har bar disappointment dete rahe. Dialer aur database mein dikkat aane ke baad bhi sahi se assist nahi kiya gaya, aur updates ka bhi koi theek se explanation nahi mila. Maine multiple baar poocha par koi satisfying jawab nahi mila, bas time waste hua. Billing process bhi unclear thi, mujhe lag raha tha ki payment ki confirmation time pe aayegi, par woh bhi late gayi. Overall, mujhe lagta hai ki unka support system mere liye kaam ka nahi raha.