Support promised but never matched

I signed up expecting prompt and clear communication based on the materials they shared before purchase. Unfortunately, the reality was quite different. Throughout the onboarding and even after, the telephonic support often left me waiting without answers, which was surprising given what was advertised. I found myself repeatedly trying to get clarifications on software functionality and training steps, but the responses were delayed or confusing. This mismatch between expectation and experience was the main letdown for me, as I had hoped for more responsive and helpful interactions to resolve setup issues quickly. The automatic updates added confusion rather than clarity since no clear guidance accompanied them, making me feel unsupported during critical setup times. Overall, the service did not meet the standard I was anticipating from the communication side, and it affected my ability to deploy the software smoothly in my workflow.