Support processes took quite some effort to work through
Using support to try and resolve issues wasn’t as straightforward as I’d hoped. The steps they asked me to follow didn’t seem organized logically; I found myself having to repeat basic information multiple times across separate calls, which felt a bit inefficient. While the help did come through eventually, the back-and-forth nature made it more time-consuming than I expected. Moreover, sometimes the instructions provided weren’t clear or were scattered across different communication modes like email and telephone, meaning I had to assemble the pieces myself to understand the whole solution. That part was taxing because it took extra mental effort just to keep track of what had already been tried and what was suggested next. Although the support did eventually help with the technical questions, it required patience and a lot of clarifying from my side to get the right answers. So overall, while the support technically got the job done, the process was more of a hassle than I wanted or anticipated.