Support process was way too time consuming
I found the whole support experience quite drawn out, which left me feeling less confident overall. While some issues regarding the sign-up and invoicing were eventually resolved, it took several calls to get clear answers. The telephonic support itself was polite but often repetitive, and I had to explain my concerns multiple times before they understood what I needed. On the plus side, the automatic updates worked fine without causing disruptions, and the training provided did cover some useful basics. However, I wished the onboarding flow was quicker and more straightforward to avoid wasting so much time. By the end of it, I felt equipped to use the software, but the overall delay made the confidence level rather shaky compared to what I’d hoped for.