Support process was okay but steps could be better aligned
I found the support and communication generally warm but somewhat inconsistent in the order of steps they advised. Initially, when I reached out for help with the dialing tool, the guidance jumped between troubleshooting the software and updating account details, which made it hard to follow. Later, after some back and forth, things started to click once they streamlined the instructions in a clearer sequence. I appreciated that the telephonic support was patient and tried to listen carefully, but sometimes the sequence of recommendations didn't seem to match the logical flow I expected. For example, they suggested steps that felt out of context before explaining the basics. In the end, I managed to get past the issues with the software updates and database sync, but it took a bit longer than it might have with a more sensible order. Despite this, the people on the other end were friendly, which made the wait and confusion less stressful. Overall, the support did its job, but I think prioritizing the steps better would improve the experience.