Support process was mixed, honestly wouldn’t rush back
My experience with WFHI’s support and communication was fairly mixed. Initially, signing up and going through the onboarding was handled in a sensible order. The training sessions corresponded with the software features displayed and invoices followed promptly. However, when I had issues requiring telephonic support, the process became less structured. The support responses sometimes felt fragmented and I was directed multiple times to areas I had already explored. While the agents were polite and attempted to help, it seemed that internal coordination was lacking. Reaching a resolution often required several calls, which extended the time and effort involved. The knowledge base was somewhat helpful but didn't cover all nuances I faced. Despite these challenges, the automatic updates kept the system functioning well on a daily basis, so the software itself performed reliably. If I were to approach WFHI again, I might consider preparing for a somewhat drawn-out support experience, especially if my questions are complex. Overall, I appreciate the core features but remain cautious about how smoothly communication flows. Potential users should be aware that while the software and training meet expectations, the support sequence could stand improvement to avoid repeated steps and improve clarity.