Support process was decent but needed some extra patience
I've tried a few platforms before to manage remote workflows, and I must say the support from WFHI felt a little different. Calling their helpline was somewhat reassuring, but at times it took a bit longer than I expected to get through. The representatives explained things clearly, which was helpful, but sometimes I found myself repeating the same issues during follow-ups. I think compared to what I've used before, the communication style was more formal yet still approachable. They didn't rush me, which I appreciated, though occasionally it felt like I was waiting for answers I hoped would arrive quicker. The invoicing system was straightforward, which made the payment process easier and less stressful. Training materials were comprehensive but took some effort to go through. Overall, I would say support services showed good intention but could improve in speed and consistency. I’m cautiously optimistic about using the software regularly, just wondering if the waiting times will always be part of my experience. Still, it’s better than some other tools I tried in the past where I hardly got any satisfactory response.