Support process was confusing, hesitate to repeat
I have had a mixed experience with WFHI support and communication, mainly because the steps didn't seem organized in a sensible order. At first, I went through the sign-up and paid for the software, expecting clear onboarding next. But the training modules came much later, which was a bit disorienting. Meanwhile, I tried to use the dialer and database features, but without the training I found that difficult to manage. When I reached out to support, the first time they guided me through the right resources, but then on subsequent calls, I felt like I was being bounced around without clear answers. Sometimes I was asked to repeat details I had shared before, which was frustrating. The ticketing or priority assistance wasn’t as straightforward as I hoped, and I got the feeling the communication was a bit disjointed. Despite that, the initial invoice and payment process were quite straightforward and didn’t add to the confusion, at least that part worked fine. Given all this, I'm not sure I'd willingly do the whole process again unless some improvements were made. I appreciate the effort WFHI puts into their software and support, but the order and organization of the support steps could definitely be better to save users from going back and forth unnecessarily.